2nd Line Onsite Support Engineer
Summary: The role of 2nd Line Onsite Support Engineer involves providing ad hoc onsite IT support for a client in Glasgow, specifically in the Maryhill and Govan areas. The engagement is for an initial period of 5 months, requiring support for 1 to 3 days per week, focusing on day-to-day IT operations and assisting with an office relocation project. The successful candidate will be responsible for troubleshooting and resolving various IT issues while collaborating with the internal IT team.
Key Responsibilities:
- Provide 2nd line support across hardware, software, and user access requests (JML processes)
- Troubleshoot and resolve issues relating to Microsoft 365, Office 365, Intune, and Azure AD/Entra ID
- Support an office move involving 100+ users, including device relocations, desk setups, and reconnects
- Assist with new building IT setup and post-move stabilisation activities
- Provide support for Microsoft Teams Rooms, meeting room technology, and AV equipment
- Support Intune-managed devices, including enrolment, configuration, and troubleshooting
- Deliver onsite floor-walking support and user assistance
- Work closely with the internal IT team to resolve escalated issues and provide hands-on support
Key Skills:
- Proven experience in a 2nd Line Support, Desktop Support, or End User Computing role
- Strong Microsoft 365/Office 365 support experience
- Hands-on experience with Microsoft Intune
- Knowledge of Azure AD/Entra ID and Active Directory
- Experience supporting Windows desktop environments and end-user devices
- Experience with Microsoft Teams Rooms and AV technologies
- Strong communication and customer-facing skills
- Ability to work independently across multiple sites
Salary (Rate): undetermined
City: Glasgow
Country: Scotland
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Location: Glasgow (Maryhill & Govan)
Duration: 5 Months
Engagement: Ad Hoc Onsite Support (1-3 Days per Week)
We are seeking an experienced 2nd Line Onsite Support Engineer to provide ad hoc onsite support for a Glasgow-based client across two office locations in Maryhill and Govan. This engagement will run for an initial 5-month period, with support required for a minimum of 1 day per week and up to 3 days per week depending on business requirements.
The successful candidate will support day-to-day IT operations, assist with an office relocation project, and contribute to the setup and stabilisation of a new office environment.
Key Responsibilities
- Provide 2nd line support across hardware, software, and user access requests (JML processes)
- Troubleshoot and resolve issues relating to Microsoft 365, Office 365, Intune, and Azure AD/Entra ID
- Support an office move involving 100+ users, including device relocations, desk setups, and reconnects
- Assist with new building IT setup and post-move stabilisation activities
- Provide support for Microsoft Teams Rooms, meeting room technology, and AV equipment
- Support Intune-managed devices, including enrolment, configuration, and troubleshooting
- Deliver onsite floor-walking support and user assistance
- Work closely with the internal IT team to resolve escalated issues and provide hands-on support
Required Skills & Experience
- Proven experience in a 2nd Line Support, Desktop Support, or End User Computing role
- Strong Microsoft 365/Office 365 support experience
- Hands-on experience with Microsoft Intune
- Knowledge of Azure AD/Entra ID and Active Directory
- Experience supporting Windows desktop environments and end-user devices
- Experience with Microsoft Teams Rooms and AV technologies
- Strong communication and customer-facing skills
- Ability to work independently across multiple sites
Desirable
- Previous office relocation or IT migration experience
- Experience supporting multi-site environments
- Relevant Microsoft certifications
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