2nd Line Support - (Part Time)

Company Introduction

We have an exciting opportunity now available with one of our sector-leading clients! They are currently looking for a 2nd Line Support Engineer to join their team for a six-month contract on a part time basis (3 days per week).

Job Responsibilities/Objectives

Our core team consists of 4 members in the UK and 4 in France.

We are part of a global infrastructure and operations organization with more than 300 staff distributed worldwide.

We pride ourselves on being a friendly, approachable, and inclusive team.

Collaboration and support are at the heart of how we work, and we strive to create an environment where everyone feels valued, respected, and empowered to contribute.

• Provide technical support in person and remotely to troubleshoot and support laptop, operating system, software, printer, mobile device & user education issues
• Proactive monitoring of laptops to identify machines in poor health, analyse where the issue lies, and find a resolution to increase laptop performance
• Utilise automation opportunities to negate repetitive tasks
• Use AI assistants responsibly to triage tickets, draft customer updates, summarize logs, and generate/refresh knowledge articles
• Handle onboarding/offboarding workflows and processes

Required Skills/Experience: The ideal candidate will have the following:

• Bachelor's Degree in Computer Science, or Degree plus two years of technical support experience, or three plus years technical support experience.
• Experience and technical knowledge of Desktop OS and applications (Windows, MAC) and Office 365.
• Solid networking skills.
• Hardware software installation and troubleshooting.
• Active Directory fundamentals.
• Mobile Device Management (Azure/Intune).
• ITIL practices awareness.
• Strong customer service ethic.
• Excellent problem-solving skills and good organizational skills.

If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.

Disclaimer

Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.

Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business.

Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.