Assistant Production Manager

Duties Will Include

• Act as SME (Subject Matter Expert) for the Service, repair and testing of medical devices and associated accessories.
• Liaise with the Production Manager and agree schedules regarding: Servicing/Testing of medical devices on site and in Hospitals.
• Servicing/Testing of Veterinary Equipment at Vet Practices
• Manufacture of Key Fill Bottle Adapters and Compatibility Blocks and other associated accessories.
• Plan and direct the activities of the servicing team regarding service, maintenance, repair, and test tasks, tying workflow to agreed schedules.
• Diagnose errors or technical problems and determine proper solutions.
• Investigate customer complaints and determine the cause of such complaints.
• Follow the company’s filed procedures and protocols.
• Cooperate with technical, quality and customer service teams and share information across the organisation.
• Comprehend customer requirements and make appropriate recommendations.
• Build positive relationships with customers
• Act as deputy Quality Management Representative when necessary
• Understand the requirements of the QMS and ISO 13485:2016, and ISO 14971:2019.
• Ensure direct reports understand the requirements and importance of the QMS and ISO 13485:2016.
• Carry out internal audits in conjunction with the Quality Manager
• Identify training needs of Service Technicians and other workshop staff
• Perform training for Service Technicians and other workshop staff
• Perform annual competency checks for Service Technicians
• Review Service Manuals and other relevant procedures & documentation on a regular basis to ensure that the correct information for the servicing, repair and testing of the medical devices is correct at all times.

Requirements

• HNC/BSc Mechanical Engineering or equivalent experience
• Mechanical knowledge relevant to servicing equipment and assembly processes.
• Excellent organisational skills with the ability to manage multiple priorities effectively.
• Strong leadership qualities with experience in team management and development.
• Knowledge of quality control standards and regulatory compliance requirements in relation to ISO 13485:2016.
• Previous experience working with medical devices would be highly beneficial but not essential for the role

Pay: £35,000 -£40,000 per year depending on experience.

Hours of work

Monday - Thursday 07:00-15:00

Friday 07:00-11:00