Back of House Shift Operations Manager
Summary: The Back of House Shift Operations Manager at DHL is responsible for overseeing ground handling operations at Bristol Airport, ensuring compliance with health and safety standards, and managing operational performance. This role requires effective communication and planning skills, as well as the ability to mentor staff and handle employee-related issues. The position involves working in a dynamic environment with varying shift patterns and requires successful completion of security vetting processes. The role offers competitive pay and a range of employee benefits.
Key Responsibilities:
- Accountability for Health & Safety issues and operational performance during shifts.
- Planning resource allocation for each business unit.
- Liaising with customer representatives and internal/external agencies.
- Producing routine reports and supporting business unit development.
- Ensuring compliance with operational and administrative requirements.
- Mentoring employees and providing training as per company standards.
- Handling employee-related issues to improve performance and attendance.
- Completing investigations and reporting compliance to senior management.
Key Skills:
- Management and Aviation Experience.
- Excellent oral and written communication skills.
- Positive, can-do attitude.
- Ability to remain calm under pressure.
- Strong time management skills with minimal supervision.
- Advanced computer skills.
- Organizing and planning skills with quick reaction to unexpected circumstances.
- Knowledge of GSE maintenance issues and airport operations.
- Experience in Health and Safety management.
- Full driving license.
Salary (Rate): £39,690.93 yearly
City: Bristol
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Pay Rate: £39,690.93 Grade: M Contract Type: Secondment - 6 months Shift patterns: 4 On 4 Off - Earlies 4am - 4pm and late 2pm - 2am Location: Bristol, BS48 3DY
PLEASE NOTE: The role is based within an Airport. You will be required to under-go Security Vetting Processes ( including a criminal record check and counter terrorism check ) if you are to be successful for this position.
DHL work in partnership with easyJet at Bristol Airport to provide all ground handling within their Bristol operation. No two days on our Aviation contract are the same! You will play an integral role in the ground handling operation, working to tight timeframes but delivering fantastic results.
Amazing Benefits including 24 hour GP service, Retail discounts and reduce cinema tickets plus many more**
WHAT DOES THE ROLE ENTAIL?
- Full accountability to the Operations manager for Health & Safety issues, operational and financial performance of their shift.
- Planning resource allocation in each business unit for their shift.
- Routine liaison with customer representatives.
- Liaison with internal and external customers and agencies.
- Producing routine reports.
- Supporting the development of the business units with accurate and timely project work.
- Ensuring compliance with all internal and external operational and administrative requirements.
- Planning resource allocation in each business unit for their shift
- Perform as a mentor to other employees
- Required to attend the mandatory training imposed by the Company and Airlines as per job role
- Provide training to employees in accordance with Company and Airline standards
- Complete investigations and report compliance to the Sr. Management Team.
- Handling of all employee related issues, focusing on improving performance, professional conduct and ensuring attendance reliability.
WHAT DO WE NEED FROM YOU?
- Management and Aviation Experience - Essential
- Excellent oral and written communication skills
- Must have a positive, can-do, upbeat personality
- Able to remain calm under pressure
- Must excel in time management skills and require minimal supervision
- Able to stand for long periods of time
- Advanced Computer Skills Required
- Organizing and planning skills, with the ability and initiative to react effectively and quickly to unexpected circumstances
- A working knowledge of GSE maintenance issues.
- Understanding of the wider airport operational environment.
- Experience and understanding of the commercial issues in aviation.
- Experience of Health and Safety management.
- Hold a full driving license
SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL
- Be able to provide 5 years address history
- Be able to provide 5 years reference history (employment/education/benefit claim/character)
- To obtain a full airside ID
WHY CHOOSE US?
As well as competitive pay rates, you will be entitled to an award winning range of benefits including:
- Free confidential 24/7 GP Service
- Hundreds of discounts (including Retail, Childcare + Gym)
- Affordable loans & Enhanced Pension Scheme
- 24/7 employee support service for you (+ family) with access to free counselling and much more:
OUR APPROACH TO DIVERSITY & INCLUSION
We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our Global approach to Diversity, Equity, Inclusion & Belonging:
Be An Essential Part Of Everyday Life
DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.
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