Billing Advisor

Summary: The Billing Advisor role at Harvey Nash is a 12-month hybrid contract based in Cardiff, focusing on maintaining data accuracy within the client's database. The position involves resolving discrepancies, improving data quality, and assisting both internal teams and customers with metering-related inquiries. Key responsibilities include analyzing reports, investigating discrepancies, and managing customer communications. Candidates are expected to work Monday to Friday from 8.30 am to 5.30 pm.

Key Responsibilities:

• Analyzing reports to identify incorrect or invalid data on the national database and taking appropriate corrective action.
• Investigating discrepancies, determining root causes, and implementing resolutions to prevent recurrence.
• Prioritizing and managing multiple reports and workloads, ensuring key deadlines and service levels are met.
• Liaising with customers where required to gather or confirm accurate metering information.
• Managing and responding to a shared inbox, ensuring all incoming requests are handled efficiently and within agreed timescales.
• Supporting continuous improvement by identifying trends, risks, and opportunities to enhance data accuracy and processes.

Key Skills:

• Experience in data analysis and management.
• Strong problem-solving skills to investigate and resolve discrepancies.
• Ability to prioritize and manage multiple tasks effectively.
• Excellent communication skills for liaising with customers and internal teams.
• Attention to detail to ensure data accuracy.

Salary (Rate): £19.00 hourly

City: Cardiff

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: Other