Customer Success Contract Jobs in Manchester
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17 Contract jobs sorted by:
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Date Posted
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Updating results…
17 Contract jobs
Enterprise Architect Onsite Lead - Agentic IVR Banking
Posted 3 days ago by EUROPEAN SOFTWARE SOLUTIONS (UK) LIMITED
We are seeking an experienced Enterprise Architect Onsite Lead to drive a strategic Agentic IVR transformation program f...
- Rate Negotiable
- Category Undetermined
- Work type Undetermined
- Location Manchester, UK
Power BI Designer/Analytics Consultant; 6 months
Posted 5 days ago by Newtyne
The role of Power BI Designer/Analytics Consultant involves leading the design and delivery of reporting solutions for a...
- Rate Negotiable
- Category Inside
- Work type Hybrid
- Location Edinburgh, Glasgow or Manchester 2/3 days in office, UK
Candidate Engagement Manager - 12 Month Fixed-term Contract
Posted 5 days ago by EY
The Candidate Experience & Engagement Manager at EY is responsible for leading the strategic design and delivery of a te...
- Rate Negotiable
- Category Undetermined
- Work type Hybrid
- Location Greater Manchester, England, United Kingdom
Strategic Customer Success Manager (Enterprise SaaS) Financial Services £110k +...
Posted 7 days ago by The People Foundry
The role of Strategic Customer Success Manager involves becoming a trusted partner to leading financial institutions in...
- Rate £110,000 per year
- Category Fixed-Term
- Work type Hybrid
- Location Manchester Area, United Kingdom
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Inbound Sales Representative (TV/Marketing) | ~$200k+ OTE | Inbound
Posted 1 week ago by Inside Success TV & Network
The Inbound Sales Representative role at Inside Success TV involves consulting with business owners to sell documentary...
- Rate Negotiable
- Category Undetermined
- Work type Remote
- Location Manchester Area, United Kingdom
Head of Complaints and Customer Care
Posted 1 week ago by Greater Manchester West Mental Health NH...
The Head of Complaints and Customer Care at Greater Manchester Mental Health NHS Foundation Trust is a senior leadership...
- Rate £64,750 per year
- Category Undetermined
- Work type Undetermined
- Location Bury, Greater Manchester
Enterprise Architect Onsite Lead - Agentic IVR Banking
Posted 2 weeks ago by EUROPEAN SOFTWARE SOLUTIONS (UK) LIMITED
We are seeking an experienced Enterprise Architect Onsite Lead to drive a strategic Agentic IVR transformation program f...
- Rate Negotiable
- Category Undetermined
- Work type Undetermined
- Location Manchester
Enterprise Architect Onsite Lead - Agentic IVR Banking
Posted 2 weeks ago by EUROPEAN SOFTWARE SOLUTIONS (UK) LIMITED
We are seeking an experienced Enterprise Architect Onsite Lead to drive a strategic Agentic IVR transformation program f...
- Rate Negotiable
- Category Undetermined
- Work type Undetermined
- Location Manchester
Head of Business Change / Head of Change Management
Posted 2 weeks ago by Morson Edge
The Head of Business Change is a strategic leadership role focused on overseeing large-scale Digital and Technology tran...
- Rate £850 per day
- Category Inside
- Work type Hybrid
- Location Patricroft, Manchester (M30), M30 0AA
Enterprise Architect Onsite Lead - Agentic IVR Banking
Posted 2 weeks ago by EUROPEAN SOFTWARE SOLUTIONS (UK) LIMITED
The Enterprise Architect – Onsite Lead will spearhead a strategic Agentic IVR transformation program for a leading banki...
- Rate £500 per day
- Category Outside
- Work type Onsite
- Location Manchester (M2)
Voice AI Lead Architect Data Architecture - Banking
Posted 2 weeks ago by EUROPEAN SOFTWARE SOLUTIONS (UK) LIMITED
We are seeking a seasoned Voice AI Lead Architect with strong Data Architecture expertise to lead the design and impleme...
- Rate £500 per day
- Category Undetermined
- Work type Undetermined
- Location Manchester (M12)
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About Our Customer Success Contract Roles in Manchester
What does a customer success contractor do?
As a contract Customer Success, you are hired to manage and develop relationships with existing customers, ensuring that clients derive maximum value from a product or service, achieve their desired outcomes, and remain engaged and retained over the long term. The role is most prevalent in SaaS, technology, and professional services businesses where recurring revenue is commercially critical and customer churn has a direct impact on business performance. Customer Success contractors are brought in to cover vacancies, provide additional capacity during periods of rapid customer growth, or to support a specific customer programme such as an onboarding initiative or a renewal campaign.
The skills expected of Customer Success contractors combine strong relationship management with a commercial understanding of what drives customer retention and expansion. The ability to build trusted relationships with customer stakeholders at multiple levels, proactively identify risks to renewal or satisfaction, facilitate regular business reviews, and develop account plans that align product usage with customer objectives is the core competency profile. Proficiency with CRM and customer success platforms such as Salesforce, Gainsight, or ChurnZero is expected by most clients in technology environments. For more senior roles, experience managing a portfolio of strategic accounts, leading renewal negotiations, and identifying and closing expansion opportunities is a key differentiator. Strong data literacy and the ability to use product usage data to inform customer conversations is increasingly expected across all levels.
What is the market like for customer success contractors?
Customer Success contracting is an active and growing market, driven by the expansion of SaaS and subscription-based business models across the UK technology and professional services sectors. As net revenue retention has become a primary commercial metric for recurring revenue businesses, the importance of Customer Success as a function has grown significantly, creating sustained demand for experienced contractors who can manage customer relationships and protect revenue during vacancy or growth periods. Day rates are shaped by the commercial impact of Customer Success work, with senior contractors who can demonstrate measurable retention and expansion outcomes commanding rates well above the account management contracting market.
What is the contracting market like in Manchester?
Manchester has established itself as the strongest contractor hub outside London, supported by a diverse economy spanning financial services, technology, media, and the public sector. MediaCityUK at Salford Quays anchors a cluster of digital, creative, and broadcasting employers, while Spinningfields and the wider city centre house the financial and professional services concentration. Several major insurers and banks run significant operations from Manchester, and the technology sector has matured considerably, with both established firms and scale-ups competing for software engineering, cloud, and data contractors. The rate gap with London has narrowed over the past few years as employer competition for experienced contractors in the city has intensified, and for many disciplines Manchester now offers comparable depth of opportunity at a materially lower cost base.
How much do customer success contractors usually earn in Manchester?
Contract rates for customer success roles in Manchester typically range from £250 to £500 per day, depending on the scope of the role, required expertise, and the delivery expectations of the engagement.
How many customer success vacancies in Manchester are there on Quality Contracts?
Over the past twelve months, we have tracked over 150 customer success contract roles across the site, with Manchester accounting for a significant portion. Data reviewed up to June 2026.