EUC - Platform Stability Engineer

Overview

An experienced Platform Stability Engineer to be Embedded into BAU operational processes to ensure effective triage, accelerate remediation and supplement engineering capacity during transformation delivery delivering solution development.

Key Scope

• Embed into BAU operations - incident triage, escalation and hands-on remediation.
• Conduct Root Cause Analysis on production issues; partner with engineering teams on fix delivery.
• Provide backfill engineering capacity on a defined-term basis where required.
• Contribute to post-incident reviews and knowledge-base uplift.

Required Skills

• Minimum 5 years cross-discipline engineering experience across any of: EUC, identity, network, collaboration or observability.
• Demonstrable experience operating inside a regulated enterprise BAU operations environment.
• Ability to triage and resolve complex technical issues under time pressure.
• Demonstrable delivery experience in a regulated industry, including familiarity with change control, audit and compliance constraints.
• Experience working in a large, geographically distributed global organisation across multiple time zones and cultural contexts.
• Excellent written and verbal communication skills; able to engage with senior stakeholders and translate technical detail for non-technical audiences.

Technical Skills

• Problem and Incident management - telemetry-led detection, ticket analysis, knowledge-base uplift.
• Root Cause Analysis tooling and fix delivery integrated with engineering release management.
• Observability platforms - Nexthink, Microsoft 365 admin telemetry, monitoring stacks.
• Escalation management aligned to enterprise ITSM standards.

Desirable

• Banking or finance sector experience.
• Experience delivering complex, global End User transformation in a regulated industry.