First Line Analyst
Summary: Join a leading independent technology and services provider as a First Line Analyst, where you will deliver technical support in a dynamic IT environment. Your role will focus on incident management, request fulfilment, and troubleshooting while ensuring high-quality customer service. You will be responsible for maintaining technical documentation and supporting problem investigations. This position requires SC Clearance and offers a competitive hourly rate with in-scope IR35 classification.
Key Responsibilities:
- Provide first-line technical support within a 24/7 x 365 service environment.
- Deliver technical support and service excellence to Computacenter customers.
- Investigate, troubleshoot, and resolve incidents within agreed SLAs.
- Fulfil service requests efficiently and accurately.
- Assist with problem investigations and root cause analysis.
- Create and maintain technical support documentation and knowledge articles.
- Provide technical guidance and coaching to colleagues where required.
- Ensure compliance with established standards, processes, and procedures.
- Support continuous service improvement and operational effectiveness.
- Maintain a high level of customer service and communication throughout issue resolution.
Key Skills:
- Experience in technical support and incident management.
- Strong troubleshooting and problem-solving skills.
- Ability to maintain technical documentation.
- Excellent customer service and communication skills.
- SC Clearance required.
Salary (Rate): £17.45/hr
City: Milton Keynes
Country: UK
Working Arrangements: undetermined
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Join a leading independent technology and services provider as a First Line Analyst.
Job Overview:As a Service Desk Analyst, you'll provide technical support in fast-paced IT environments, specialising in incident management, request fulfilment, troubleshooting, and customer service. Experienced in resolving complex technical issues, supporting problem investigations, maintaining technical documentation, and delivering high-quality service in line with established IT processes and standards.
Location: Milton Keynes MK7 8JU
Rate: An hourly rate, in-scope IR35, of £13.45 (PAYE) OR £17.45 per hour (via a Hays Approved Umbrella Company)
Contract Length: 12 July 2026 to 11 Oct 2026
Key Responsibilities
- Provide first-line technical support within a 24/7 x 365 service environment.
- Deliver technical support and service excellence to Computacenter customers.
- Investigate, troubleshoot, and resolve incidents within agreed SLAs.
- Fulfil service requests efficiently and accurately.
- Assist with problem investigations and root cause analysis.
- Create and maintain technical support documentation and knowledge articles.
- Provide technical guidance and coaching to colleagues where required.
- Ensure compliance with established standards, processes, and procedures.
- Support continuous service improvement and operational effectiveness.
- Maintain a high level of customer service and communication throughout issue resolution.
Key RequirementsMust have SC Clearance.
Additional InformationInterview Process: MS Teams/Telephonic
How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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