Head of Salesforce (Contract) - Charity Sector | Outside IR35 | £400 per day

The Role

As Head of Salesforce, you will work closely with senior stakeholders to establish and embed a Salesforce Centre of Excellence, creating scalable processes, governance frameworks, and operating models that support future growth and adoption.

A significant focus will be on enhancing the charity's grant management, monitoring, and reporting capabilities, ensuring Salesforce is effectively supporting programme delivery, impact measurement, and funding outcomes.

Key Responsibilities

• Design and implement a Salesforce Centre of Excellence (CoE)
• Establish governance, standards, and best practice across the Salesforce platform
• Provide strategic leadership for the organisation's Salesforce roadmap
• Optimise and enhance the Salesforce NPSP ecosystem
• Review and improve grant management processes and system utilisation
• Develop effective monitoring, evaluation, and reporting frameworks
• Engage with senior stakeholders to understand business requirements and priorities
• Support knowledge transfer and capability building across internal teams
• Drive user adoption and continuous improvement initiatives

Essential Experience

• Proven experience in a Head of Salesforce, Salesforce Lead, Salesforce Programme Lead, or Salesforce Architect capacity
• Strong expertise within Salesforce Nonprofit Success Pack (NPSP)
• Experience establishing or maturing a Salesforce Centre of Excellence
• Demonstrable track record delivering Salesforce solutions within the charity or not-for-profit sector
• Strong understanding of grant management, funding processes, monitoring, and reporting requirements
• Excellent stakeholder management and communication skills
• Experience driving platform governance, adoption, and strategic change

Desirable Experience

• Experience with Salesforce Nonprofit Cloud
• Knowledge of fundraising, programme delivery, and impact reporting processes
• Salesforce certifications (Administrator, Advanced Administrator, Business Analyst, Architect, or equivalent)