Housing Officer
Summary: The Housing Officer role involves managing a designated housing patch for a Housing Association, providing comprehensive tenancy management services during a peak period. The position requires effective communication with tenants, managing rent accounts, and resolving anti-social behaviour cases. This temporary role offers strong potential for contract extension and immediate engagement with a supportive team. Candidates should have proven experience in social housing and be available at short notice.
Key Responsibilities:
- Manage a designated housing patch, delivering a full tenancy management service
- Act as the main point of contact for tenants, dealing with a range of housing enquiries
- Manage rent accounts and arrears, taking appropriate action to support recovery
- Investigate and resolve anti-social behaviour cases in line with policy
- Carry out tenancy visits, estate inspections, and property checks
- Support voids and allocations processes, ensuring minimal turnaround times
- Liaise with repairs and maintenance teams to ensure issues are resolved promptly
- Maintain accurate records and ensure compliance with housing regulations
- Work closely with internal teams and external partners to support tenancy sustainment
Key Skills:
- Proven experience in a generic Housing Officer role within social housing
- Strong knowledge of tenancy management, arrears, and ASB processes
- Excellent communication and customer service skills
- Ability to manage a busy caseload and prioritise effectively
- Full UK driving licence and access to a vehicle
- Available at short notice / immediately
Salary (Rate): undetermined
City: Glasgow
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Your New Company We are currently recruiting for an experienced Housing Officer to join a well-established Housing Association on a temporary basis. This is an excellent opportunity to support a busy housing management team during a peak period, with strong potential for the contract to be extended.
Your new role Manage a designated housing patch, delivering a full tenancy management service Act as the main point of contact for tenants, dealing with a range of housing enquiries Manage rent accounts and arrears, taking appropriate action to support recovery Investigate and resolve anti-social behaviour cases in line with policy Carry out tenancy visits, estate inspections, and property checks Support voids and allocations processes, ensuring minimal turnaround times Liaise with repairs and maintenance teams to ensure issues are resolved promptly. Maintain accurate records and ensure compliance with housing regulations Work closely with internal teams and external partners to support tenancy sustainment
What You'll Need To Succeed Proven experience in a generic Housing Officer role within social housing Strong knowledge of tenancy management, arrears, and ASB processes Excellent communication and customer service skills Ability to manage a busy caseload and prioritise effectively Full UK driving licence and access to a vehicle Available at short notice / immediately
What You'll Get In Return Immediate opportunity within a busy and supportive team Strong likelihood of contract extension Opportunity to gain experience within a reputable Housing Association Competitive pay
What You Need To Do Now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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