HR Services Team Lead

Location: Glasgow (Hybrid)
Contract: 6 Months

We are looking for an experienced HR Services Team Lead to join a dynamic HR function on an initial 6-month contract. This is an excellent opportunity to lead a high-performing HR Services team, ensuring the delivery of an exceptional employee experience while supporting business transformation and continuous improvement initiatives.

The successful candidate will lead, coach, and develop a team of HR Advisors and Administrators, overseeing the delivery of HR advice and support across the employee lifecycle. You will play a key role in driving service excellence, managing operational performance, and supporting the implementation of key HR initiatives.

Key Responsibilities

• Lead, coach, and develop a team of HR Advisors and Administrators.
• Plan, prioritise, and manage team workloads to ensure service levels and SLAs are consistently achieved.
• Monitor service delivery, identify risks, and implement effective mitigation plans.
• Manage first-line escalations relating to HR processes, policies, employee relations, and employment legislation.
• Oversee end-to-end payroll activities.
• Build and maintain strong relationships with internal stakeholders.
• Support the successful delivery of HR projects and transformation initiatives.
• Lead by example, fostering a positive, collaborative, and high-performing team culture.
• Manage the performance, development, and engagement of approximately six direct reports.
• Produce and analyse weekly and monthly performance reports.
• Review, document, and continuously improve HR processes to enhance efficiency and employee experience.

Skills & Experience

• Proven experience leading or supervising HR or shared services teams.
• Strong ability to manage multiple priorities in a fast-paced environment.
• Experience delivering against service level agreements (SLAs) and operational KPIs.
• Excellent understanding of HR policies, procedures, and UK employment legislation.
• Experience handling complex HR queries and employee relations issues professionally and confidentially.
• Strong knowledge of HR systems with the ability to extract, analyse, and report on data.
• Excellent written and verbal communication skills with the ability to influence stakeholders at all levels.
• Resilient and adaptable, with experience leading teams through periods of change.
• Degree or CIPD qualification is desirable.

Key Performance Indicators

• Achievement of SLAs, First Contact Resolution (FCR), and customer experience measures.
• Team engagement and performance metrics.
• Stakeholder satisfaction, escalations, and customer feedback.
• Delivery of HR initiatives and project milestones.

If you are an experienced HR leader with a passion for operational excellence and people leadership, we'd love to hear from you.

Project People is acting as an Employment Business in relation to this vacancy.