HR Team Lead
Summary: The HR Services Team Lead role is a 6-month contract position based in Glasgow, requiring an experienced leader to manage a team of HR Advisors and Administrators. The successful candidate will oversee the delivery of comprehensive HR services while ensuring high standards of service delivery and team performance. This position demands a balance of exceptional service and strong people leadership in a dynamic environment.
Key Responsibilities:
- Lead, coach and develop a team of around 6 HR Advisors and Administrators.
- Oversee the delivery of end-to-end HR services across the employee lifecycle, including payroll support, employee relations guidance and HR administration.
- Ensure service levels, SLAs and customer experience standards are consistently achieved.
- Manage escalations, monitor team workloads, identify service risks and drive continuous process improvements.
- Produce reporting and MI, working closely with stakeholders to support key HR initiatives and organisational change.
Key Skills:
- Previous experience leading teams within an HR Services or People Services environment.
- Strong knowledge of HR policies, employment legislation and employee lifecycle processes.
- Experience managing service delivery against KPIs and SLAs.
- Confidence handling complex HR queries and stakeholder escalations.
- Strong HR systems, reporting and data analysis skills.
- CIPD qualification (or equivalent).
Salary (Rate): undetermined
City: Glasgow
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: HR
Job Description
HR Services Team Lead | 6-Month Contract | Glasgow (Hybrid - 2 days/week)
We're looking for an experienced HR Services Team Leader to lead a high-performing People Services team.
This is a fantastic opportunity for someone with HR Services experience who can balance exceptional service delivery with strong people leadership in a fast-paced environment.
The role:
- Lead, coach and develop a team of around 6 HR Advisors and Administrators.
- Oversee the delivery of end-to-end HR services across the employee lifecycle, including payroll support, employee relations guidance and HR administration.
- Ensure service levels, SLAs and customer experience standards are consistently achieved.
- Manage escalations, monitor team workloads, identify service risks and drive continuous process improvements.
- Produce reporting and MI, working closely with stakeholders to support key HR initiatives and organisational change.
We're looking for someone with:
- Previous experience leading teams within an HR Services or People Services environment.
- Strong knowledge of HR policies, employment legislation and employee lifecycle processes.
- Experience managing service delivery against KPIs and SLAs.
- Confidence handling complex HR queries and stakeholder escalations.
- Strong HR systems, reporting and data analysis skills.
- CIPD qualification (or equivalent).
Project People is acting as an Employment Business in relation to this vacancy.
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