HR Team Lead

Summary: The HR Services Team Lead will oversee a team of HR Advisors and Administrators, ensuring the delivery of comprehensive HR services throughout the employee lifecycle. This role requires a balance of exceptional service delivery and strong leadership skills in a dynamic environment. The ideal candidate will have a solid background in HR Services and a proven ability to manage service levels and team performance. This position is offered on a 6-month contract basis in a hybrid working arrangement.

Key Responsibilities:

• Lead, coach and develop a team of around 6 HR Advisors and Administrators.
• Oversee the delivery of end-to-end HR services across the employee lifecycle, including payroll support, employee relations guidance and HR administration.
• Ensure service levels, SLAs and customer experience standards are consistently achieved.
• Manage escalations, monitor team workloads, identify service risks and drive continuous process improvements.
• Produce reporting and MI, working closely with stakeholders to support key HR initiatives and organisational change.

Key Skills:

• Previous experience leading teams within an HR Services or People Services environment.
• Strong knowledge of HR policies, employment legislation and employee lifecycle processes.
• Experience managing service delivery against KPIs and SLAs.
• Confidence handling complex HR queries and stakeholder escalations.
• Strong HR systems, reporting and data analysis skills.
• CIPD qualification (or equivalent).

Salary (Rate): undetermined

City: Glasgow

Country: UK

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: HR

HR Services Team Lead | 6-Month Contract | Glasgow (Hybrid - 2 days/week)

We're looking for an experienced HR Services Team Leader to lead a high-performing People Services team.

This is a fantastic opportunity for someone with HR Services experience who can balance exceptional service delivery with strong people leadership in a fast-paced environment.

The role:

• Lead, coach and develop a team of around 6 HR Advisors and Administrators.
• Oversee the delivery of end-to-end HR services across the employee lifecycle, including payroll support, employee relations guidance and HR administration.
• Ensure service levels, SLAs and customer experience standards are consistently achieved.
• Manage escalations, monitor team workloads, identify service risks and drive continuous process improvements.
• Produce reporting and MI, working closely with stakeholders to support key HR initiatives and organisational change.

We're looking for someone with:

• Previous experience leading teams within an HR Services or People Services environment.
• Strong knowledge of HR policies, employment legislation and employee lifecycle processes.
• Experience managing service delivery against KPIs and SLAs.
• Confidence handling complex HR queries and stakeholder escalations.
• Strong HR systems, reporting and data analysis skills.
• CIPD qualification (or equivalent).

Project People is acting as an Employment Business in relation to this vacancy.