Implementation Advisor

Job Summary

The Future NHS Workforce Solution Transformation Programme is under way with leading the implementation of the Future NHS Workforce Solution - a new and enhanced workforce management solution for the NHS that will succeed the Electronic Staff Record (ESR).

We're interested in receiving applications from candidates in the South East region of the UK for an exciting opportunity to join the programme as an Implementation Advisor in the Readiness and Implementation South Team.

As a member of the Readiness and Implementation Team, you will play a key role in preparing organisations for the future solution and supporting their projects with the current ESR platform.

Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!

27 days leave (increasing with length of service) plus 8 bank holidays

Flexible working (we are happy to discuss options such as compressed hours)

Flexi time

Hybrid working model (working remotely)

Career development

Active wellbeing and inclusion networks

Excellent pension

NHS car lease scheme

Access to a wide range of benefits and high street discounts!

Main duties of the job

If you have good knowledge of core ESR, proven experience contributing to project delivery within a team environment, building relationships with a wide range of stakeholders, strong communication and problem solving skills then we would like to hear from you.

About Us

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

We manage the NHS Pension scheme, process prescription payments and much more.

Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.

We design our services around customer needs and place people at the heart of our organisation.

That's why when you join us, you'll be empowered and supported to help your career grow.

As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic.

We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected.

Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.

We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.

Job Description

Job responsibilities

Implementation and Readiness

Assist Implementation Managers in developing and delivering future workforce solution readiness and implementation frameworks and guidance.

Provide hands on support and guidance to user organisations in preparing for the future NHS workforce solution.

Analyse and translate data into actionable insights to support decision-making and readiness planning.

ESR optimisation

Youll provide support and guidance to user organisations in their optimisation of the current NHS workforce system (ESR).

Lead and support optimisation initiatives.

Collaborate with user organisations to ensure robust ESR optimisation project plans are in place as part of wider readiness.

Stakeholder Engagement

Build and maintain strong, collaborative relationships with stakeholders.

Planning and Reporting

Report on project progress, emerging risks and interdependencies.

Training and Capacity Building

Promote a culture of accountability, innovation and continuous learning.

Deliver targeted education and training to support ESR optimisation, future workforce solution implementation and promote a self-service culture, driving improved user experience.

Encourage effective use of rollout materials and guidance.

Further details are provided in the job description and person specification.

The role is home based and successful candidates will be required to travel to NHS organisations across the South, as needed, and regular regional and national team meetings.

If youre passionate about working in a high performing team, delivering change, improving workforce systems, and making a meaningful impact across the NHS, wed love to hear from you.

Person Specification

Skills

Skills Essential

Extensive knowledge of the functionality within the current workforce solution (ESR) in the context of supporting User Organisations to optimise and realise the benefits of the solution.

Being part of a team: A team player with the ability to collaborate and support team colleagues.

Current ESR knowledge: Ability to deliver credibility of the ESR solution and challenge conventional and traditional approaches, ensuring that they are aligned with both current system optimisation and the readiness and implementation goals for the future solution.

Project and Programme Management: Knowledge and evidence of operational and programme delivery, project planning and implementation, including monitoring progress.

Data insight and reporting: Analytical approach, with the ability to produce clear and concise information to inform readiness assessment and implementation planning.

Stakeholder Engagement and Relationship-Building: Proven skills in building relationships and engaging stakeholders at all levels to foster collaboration and ensure shared goals are met.

Change Management: Experience in change management principles and methods, to be able to work effectively with the future supplier and influence User Organisations to drive their organisational change journeys, manage resistance, and deliver skill development.

Communication and Influence: Excellent communication skills with the ability to inspire and influence and secure buy-in from stakeholders and manage cross-functional relationships.

Desirable Knowledge of Workforce Solutions/ERP Systems: Familiarity with workforce management, HR, or ERP system environments and an understanding of common challenges and best practices in system transition.

Ability to operate in a complex and dynamic environment.

Knowledge of the NHS landscape and the different organisation types that make up the NHS to support User Organisations in their readiness activities.

Understanding of continuous improvement methodologies, such as PROSCI, Lean or Six Sigma, to support ongoing optimisation efforts.

Experience

Essential

Demonstrated experience in an implementation role within an operational service delivery environment.

Experience in programme management, or change management setting, ideally in technology or workforce solutions

Evidence of managing system implementations and supporting teams through change.

Experience in stakeholder management and relationship building at an operational level, with a focus on engagement and collaboration.

Experience with data insight and reporting to support decision making and inform readiness and implementation strategies.

Desirable Experience in an HR, workforce management, or Enterprise Resource Planning/Human Capital Management systems environment.

Experience working in the NHS or public sector.

Familiarity with continuous improvement methodologies (e.g., PROSCI Lean, Six Sigma).

Qualifications

Essential

Postgraduate Degree or equivalent

Evidence of Continued Professional Development

Desirable Master's degree or Postgraduate professional qualification (e.g. MCIPD)

Project Management Qualification - PRINCE2 Foundation or equivalent

Qualification in programme management, or a related discipline

Change Management qualification (e.g., PROSCI)