Interim IT Support Analyst

Summary: The IT Support Analyst role involves providing 1st and 2nd line support within a financial services organization, focusing on users in asset management, wealth management, and investment banking. The position requires troubleshooting technical issues and assisting with device deployment and IT operations. Candidates should have experience with various technologies, including Office 365 and Active Directory. The role is based in London and requires on-site presence five days a week.

Key Responsibilities:

• Provide 1st and 2nd line IT support to business-critical users.
• Troubleshoot hardware, software, mobile devices, and AV/video conferencing issues.
• Assist with device deployment and onboarding processes.
• Support Office 365 technologies and manage user accounts in Active Directory.
• Utilize ServiceNow and SCCM for incident management and support tasks.

Key Skills:

• Experience in IT support within financial services environments.
• Proficiency with Office 365, Active Directory, ServiceNow, and SCCM.
• Knowledge of Windows environments and iPhone support.
• Strong troubleshooting and problem-solving skills.
• Ability to assist with device deployment and onboarding.

Salary (Rate): £301 daily

City: London

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT