Investment Complaint Handler
Summary: The Senior Investment Complaint Handler at Huntswood will manage customer complaints related to the Smart Investor Platform within a major financial services firm. This role involves conducting investigations, calculating redress, and producing Final Response Letters while ensuring compliance with regulatory standards. The position is hybrid, requiring in-office training for the first two weeks, and aims to enhance customer satisfaction and process improvement. The contract duration is four months, starting in July 2026.
Key Responsibilities:
- Manage and resolve complex investment-related complaints.
- Conduct thorough investigations and calculate redress payments.
- Produce clear and concise bespoke Final Response Letters.
- Identify trends and provide feedback to enhance processes.
- Ensure compliance with regulatory standards and industry frameworks.
- Maintain high levels of customer satisfaction through effective communication.
Key Skills:
- Proven experience in managing investment-related complaints.
- Expertise in conducting complaint investigations.
- Strong customer service and communication skills.
- Extensive background in the financial services industry.
- Knowledge of regulatory standards.
- Strong attention to detail and ability to navigate various systems.
Salary (Rate): £220 daily
City: Glasgow
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: Senior
Industry: Finance
Huntswood, a ResultsCX company, is on the hunt for seasoned Investment Complaint Handlers to work with a major financial services firm, addressing customer complaints in their investment banking division. Join us and make a difference!As a Senior Investment Complaint Handler, you will manage Smart Investor Platform-related complaints, including issues with stock transfers, corporate actions/dividends, onboarding, and general servicing.
By conducting thorough investigations, calculating redress and producing Final Response Letters, you will ensure that all complaints are handled efficiently and in accordance with regulatory standards, providing clear communication and maintaining high levels of customer satisfaction.Your role will be pivotal in identifying trends and offering feedback to enhance processes and prevent future complaints, thereby safeguarding the integrity and reputation of the organisation.
Role overview:
Location: Glasgow City Centre - Hybrid 2 days a week (Training for first 2 weeks full time in office)
Duration: 4 months
Rate: £220 a day - Husp Umbrella only recruitment - This is only available to individuals working via Husp Umbrella company, we can assist you with this
Start Date: Starting in July 2026
Shift: Monday to Friday - 9am to 5:30pm
The ideal Senior Investment Complaint Handler will have:
- Proven experience in managing and resolving complex investment-related complaints
- Expertise to conduct thorough complaint investigations and calculate any redress payments
- Ability to produce clear and concise bespoke Final Response Letters
- Extensive background in the financial services industry, particularly in investment
- Strong customer service skills and excellent communication skills
- Knowledge of regulatory standards and ensuring compliance with industry frameworks
- Strong attention to detail and ability to navigate many systems and software packages
About us: Huntswood is a market leading UK contract recruiter. We are experts in sourcing skilled and qualified specialists for both large-scale client projects and niche interim appointments. By joining our team of experienced associates, you will begin a relationship with Huntswood which will open doors to more contract opportunities in the future.
Interested in this Senior Investment Complaint Handler opportunity? Apply now.To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.
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