IT Service Lead

Your new company
A leading international organisation within the mobility and fleet solutions sector is undergoing a significant business and technology transformation programme. With a strong European presence and a focus on innovation, sustainability, and customer experience, the company offers a dynamic and fast-paced working environment.

Your new role
As an IT Service Lead, you will be responsible for managing the day-to-day operations of the IT Service Desk, ensuring high-quality support is delivered across the business in line with agreed service levels. You will lead and develop a small team, providing direction, support, and motivation to drive service excellence.
Alongside operational leadership, you will play a key role in continuous improvement initiatives, identifying opportunities to enhance processes, systems, and overall service delivery. You will also act as a technical lead on business change projects, working closely with both internal stakeholders and third-party suppliers.
This is a hands-on leadership role requiring a balance of strategic oversight and operational delivery within a fast-moving environment.

What you'll need to succeed

• Proven experience in leading or managing an IT Service Desk or IT support function
• Strong understanding of IT service management frameworks (eg ITIL)
• Experience delivering IT services in SLA-driven environments
• Ability to lead, coach, and develop high-performing teams
• Experience working with third-party vendors and managed service providers
• Strong technical knowledge across end-user support, infrastructure, and cloud environments
• Excellent communication and stakeholder management skills
• Ability to translate business requirements into technical solutions
• Strong organisational and problem-solving skills, with the ability to manage multiple priorities
• Experience in regulated or complex environments is advantageous

What you'll get in return

• Opportunity to work within a large, well-established organisation undergoing transformation
• Exposure to strategic IT initiatives and business change programmes
• A collaborative and forward-thinking working environment
• Competitive contract package
• The opportunity to make a visible impact on service delivery and business performance

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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