IT Service Transition Manager

The Role

• Lead end-to-end service transition activities across multiple Enterprise level projects.
• Assess service readiness and manage Service Acceptance.
• Chair Go-Live Readiness meetings and coordinate successful handovers.
• Work closely with Project Managers, Service Owners and operational teams.
• Identify and manage transition risks, issues and dependencies.
• Drive continuous improvement across Service Transition processes.

To apply you should have the following skills and experience

• Solid experience in IT Service Transition, NOT just BAU IT Service Management or IT Project Delivery.
• Strong knowledge of ITIL (be certified) and ITSM best practice.
• Excellent stakeholder management and communication skills.
• Experience managing complex transitions across multiple teams.
• PRINCE2, Agile or experience within a large or regulated organisation.

With the role comes

• Salary range of £59,000 - £60,700
• 24 month fixed term contract (FTC)
• Hybrid working (min two days in our Manchester office)
• 35 hour working week + other excellent benefits
• Opportunity to shape and improve IT Service Transition within a collaborative Enterprise Technology team.