Lead Product Manager

About The Job

Discover a career in your hands at HMRC.

Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

HMRC is transforming the UK's tax system through cutting-edge digital innovation, and the Chief Digital and Information Officer (CDIO) Group is at the heart of that mission.

We are building high quality digital services that will enhance the customer experience, enable real time interactions, and make tax simpler and more intuitive for everyone.

By equipping our colleagues with modern tools and technologies, we are also reshaping how we work - allowing HMRC to focus its resources where they can deliver the greatest impact.

You will join the Chief Digital Product Officer (CDPO) Digital Services team, responsible for the design, delivery and operation of some of HMRC's most critical digital services.

Bringing together expertise across product, delivery, technology and operations, the team runs services at national scale, supporting millions of users and enabling core tax and customs functions.

Job Description

You will lead a group of product teams within a defined service or domain, setting direction, aligning delivery, and ensuring consistent product management practices are applied.

You Will define and communicate portfolio-level strategy ensure effective prioritisation across teams manage dependencies and risks across services influence senior stakeholders to support evidence-based decisions.

You will balance user needs, policy intent, and operational constraints to deliver high-performing digital service.

Key Responsibilities

• Define and own the product strategy and vision for a portfolio of services, aligned to organisational priorities.
• Translate business goals into clear product direction, roadmaps and value propositions.
• Lead multiple product teams, across a service.
• Resolve cross-team dependencies, risks and trade-offs to maintain delivery flow.
• Own product performance and outcomes across the portfolio, including service quality, adoption and user satisfaction.
• Define and track KPIs and success measures, taking corrective action where required.
• Influence and challenge senior stakeholders (Director level) to support product priorities and evidence-based decisions.
• Secure alignment on investment, scope and trade-offs.
• Ensure teams have the right skills, roles and operating environment to deliver effectively.
• Provide leadership, guidance and support to Senior/Product Managers, including line management where appropriate.
• Apply and embed consistent product management practices across teams in line with Government Digital and Data expectations.
• Work with Heads of Product and other leads to continuously improve how product teams operate.

Success in Role

You Will Be Successful When You Deliver measurable improvements in product outcomes across your portfolio.

Establish clear, prioritised and achievable roadmaps across teams.

Effectively manage dependencies and complexity across services.

Build trusted relationships with senior stakeholders to enable delivery.

Develop capable, confident product managers and high-performing teams.

Essential Criteria

• Leading product delivery across multiple teams - Must have prior experience in a Product Manager role, owning delivery and outcomes across a portfolio or group of products, managing priorities, dependencies and trade-offs.
• Product strategy and prioritisation - Proven ability to define product strategy, roadmaps and value propositions, balancing user needs and organisational goals.
• Accountability for outcomes and performance - Experience defining and using KPIs to drive product decisions and improve service performance.
• Senior stakeholder influence - Experience influencing Director level stakeholders, negotiating priorities and securing alignment on complex decisions.
• Developing product capability - Experience leading, coaching or managing product managers to improve capability and performance.
• Applying digital and product frameworks - Strong understanding of user-centred design, agile delivery and Government Digital and Data principles, applied to real-world delivery.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment.

Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered.

Please be aware that you cannot change your location preference after submitting your application.

Technical Skills

• We'll assess you against these technical skills during the selection process: Technical Presentation.

Benefits

Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments.

We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.

Family friendly policies.

Personal support.

Coaching and development.

Hybrid working at HMRC

HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office.

Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community.

Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).