Product Analyst/Product Owner - Servicing Train
Summary: The Product Analyst/Product Owner role focuses on enhancing customer experience through product enablement within a global financial payments processing provider. The position requires collaboration with various stakeholders to drive product strategy and manage feature backlogs in an Agile environment. The role is based in Newcastle Upon Tyne, requiring 2 to 3 days in the office per week, and is classified as inside IR35. The contract is for 12 months but may extend beyond that period.
Key Responsibilities:
- Focus on products and capabilities supporting Digital & Assisted servicing strategies.
- Collaborate with Product Managers and stakeholders to translate business problems into features.
- Articulate product vision and features to stakeholders, end users, and development teams.
- Prioritize and manage the feature backlog based on value data metrics.
- Establish acceptance criteria for features and refine them with relevant teams.
- Review demos to ensure product changes meet acceptance criteria.
- Create PI release plans with input from stakeholders and development teams.
- Monitor development progress and provide updates to stakeholders.
- Apply Agile methods to encourage frequent inspection and adaptation.
- Lead PI Planning and review meetings to communicate feedback on development achievements.
- Understand product strategy, market, industry, and company goals.
Key Skills:
- Experience in supporting teams that write user stories and understanding Epic Level Stories.
- Strong understanding of business analysis, planning, development, and management.
- Excellent verbal and written communication skills for diverse audiences.
- Proficiency in problem-solving and time management while managing multiple tasks.
- Ability to operate independently and within a multi-disciplinary team.
Salary (Rate): £400 per day
City: Newcastle Upon Tyne
Country: UK
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: Other
Detailed Description From Employer:
Product Analyst/Product Owner - Servicing Train
£400 per day (Inside IR35) - 2 to 3 days per week in the office in Newcastle Upon Tyne - 12 months (but could be a lot longer)
A global leading financial payments processing provider, is seeking an experienced Product Analyst ideally with experience of Customer Experience service trains, to join their ever-evolving E2E Customer Experience Servicing Product Team to help us unleash the potential of every business.
You will need to be product focused, with a product mindset over technical/engineering, and possess excellent communication skills. This is a product enablement role.
This team's priority is to drive the strategy that enables the business to deliver world-class user experiences at every customer touchpoint. Because this team unifies capabilities across the company product portfolio, this is a highly collaborative team that works closely with stakeholders across the enterprise as well as internal teams such as other Product Domains, UX, engineering, architecture, Business Unites, Operations and marketing/Communications.
Core experience required for the Product Analyst:
- Experience in supporting teams who write user stories and an understanding of Epic Level Stories.
- Strong understanding of business analysis, planning, development and management.
- Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, eg executive, management, & individual contributors.
- Proficiency in problem solving and time management skills managing multiple ask, different deadlines, & continuous evolution in refinement.
- Proficiency to operate independently and within a multi-disciplinary team.
Responsibilities for the Product Owner/Product Analyst - CDD/KYC/Credit Risk:
- Within the E2E Customer Experience Servicing Product team you will be focused on products & capabilities that support strategies around Digital & Assisted servicing across all of the business - this includes but not limited to, relationship management, account management, & IVR & Phone, digital communication, AI/Virtual Assistances/Chatbots, etc...
- Work with other Product Managers and stakeholders to understand business problem statements and convert them into Features within the SAFe Agile Service Excellence Train.
- Articulate product vision and features in a manner clearly understandable to stakeholders, end users, & development teams.
- Prioritise and manage Feature backlog of Safe Agile Train (Agile Release Train) based on Value data metrics.
- Establish Feature acceptance criteria, accept Features and refine Features with Product Managers, Stakeholders, Train Scrum teams, end users, etc
- Review and provide feedback on demos to ensure Product changes meet acceptance criteria.
- Create PI release plans with input from stakeholders, end users, development teams & run support teams.
- Monitor the development progress and provide updates to stakeholders as requested.
- Apply Agile methods and processes that encourages frequent inspection and adaption.
- Lead PI Planning and review meetings to communicate feedback on development achievements and share with Stakeholders and End Users.
- Understand product strategy, market, industry and company goals.
Product Analyst/Product Owner - Servicing Train
£400 per day (Inside IR35) - 2 to 3 days per week in the office in Newcastle Upon Tyne - 12 months (but could be a lot longer)
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