Product Manager - Customer Insight Platform (CIP)

Your New Role

We are seeking an experienced Product Manager to lead a critical discovery and delivery initiative within HMRC's Customer Insight Platform (CIP). The Customer Insight Platform consists of multiple cross-functional agile teams responsible for collecting, analysing and enabling the use of customer interaction data at scale. A new workstream, known internally as Flocking and within HMRC as the Adaptive Detection System for Counter Fraud, is being established to transform fraud detection capabilities across HMRC.

This innovative programme aims to move fraud detection from reactive, rules-based approaches to a proactive, automated capability that identifies organised fraud networks and hidden relationships across large-scale datasets. The platform will enable investigators to uncover complex fraud patterns across banking, VAT, Self-Assessment, PAYE and other services in hours rather than weeks.

As Product Manager, you will lead the Discovery and Alpha phases, helping to define the product vision, roadmap and strategic direction before supporting planning, estimation and business case development for the subsequent build and live phases.

Essential Experience

• Proven experience creating and communicating a compelling product vision
• Extensive experience managing complex digital or data products throughout their life cycle
• Experience working in Agile, Lean and Continuous Delivery environments
• Demonstrable success delivering products through Discovery, Alpha, Beta and Live phases
• Strong stakeholder management skills across technical and non-technical audiences
• Experience defining product metrics and using data to drive prioritisation and decision-making
• Ability to build and maintain product roadmaps aligned to wider organisational strategies
• Experience working with multiple engineering, DevOps and data platform teams
• Strong backlog management and prioritisation expertise
• Experience writing epics, user stories and acceptance criteria
• Ability to build consensus across diverse stakeholder groups
• Experience working within large-scale data, analytics or insight-driven environments

Key Skills

• Product Management
• Customer-Centred Design
• Agile & Lean Delivery
• Data-Driven Decision Making
• Product Strategy & Roadmapping
• Stakeholder Management
• Team Leadership & Coaching
• Commercial & Supplier Management
• Incident Management
• Workshop Facilitation

Tools & Technologies

• Jira
• Confluence
• Collaborative visualisation and modelling tools
• Data analytics and exploration tools such as:
• Splunk
• Google Analytics
• Superset

What You'll Get in Return

• Opportunity to work on a high-profile Government counter-fraud programme
• Involvement in a major data and analytics transformation initiative
• Collaborative environment working alongside multidisciplinary agile teams
• Exposure to large-scale data platforms and advanced analytics capabilities
• Hybrid working arrangement with a mix of remote and onsite collaboration