Business Analyst - Remote

Summary: The Business Analyst role focuses on leveraging extensive experience in Dynamics 365 CE to enhance customer service and case management processes. The position requires strong analytical skills and familiarity with the Power Platform, as well as experience in Agile methodologies. The ideal candidate will effectively communicate with both technical teams and business stakeholders, contributing to various healthcare and public sector programs. Preferred certifications include Dynamics 365 Fundamentals and Business Analyst certifications.

Key Responsibilities:

• 5+ years of Business Analyst experience with 3+ years in Dynamics 365 CE.
• Strong understanding of Customer Service, Case Management, Omnichannel, and CRM processes.
• Familiarity with Power Platform (Power Apps, Power Automate, Power BI).
• Experience with Agile/Scrum methodologies, backlog grooming, sprint planning.
• Strong skills in process mapping, documentation (BPMN/UML), and user story writing.
• Ability to communicate with both technical teams and business stakeholders.
• Experience in Medicaid, healthcare, or public sector programs (SNAP, TANF, LTSS, etc.) is a plus.
• Preferred Certifications: Dynamics 365 Fundamentals (CRM), Business Analyst certifications (IIBA, CBAP, or PMI-PBA).

Key Skills:

• 5+ years of Business Analyst experience.
• 3+ years in Dynamics 365 CE.
• Understanding of Customer Service, Case Management, Omnichannel, and CRM processes.
• Familiarity with Power Platform (Power Apps, Power Automate, Power BI).
• Experience with Agile/Scrum methodologies.
• Skills in process mapping, documentation (BPMN/UML), and user story writing.
• Communication skills with technical teams and business stakeholders.
• Experience in Medicaid, healthcare, or public sector programs.
• Preferred Certifications: Dynamics 365 Fundamentals, Business Analyst certifications (IIBA, CBAP, or PMI-PBA).

Salary (Rate): £42.00 hourly

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT