Customer Success Specialist (Remote)
Summary: The Customer Success Associate role is a remote, contract position focused on evaluating AI-generated work products for accuracy and quality in customer success and support operations. Candidates will leverage their expertise to provide structured feedback and ensure adherence to quality standards. This position requires a deep understanding of customer success metrics and the ability to assess various document types. The role is ideal for individuals with extensive experience in customer support operations and strong communication skills.
Key Responsibilities:
- Evaluate AI-generated artifacts such as documents, spreadsheets, and slide decks against domain-specific quality rubrics.
- Identify factual, aesthetic, and presentation errors in customer success and support-related outputs.
- Apply professional judgment to grade outputs based on established criteria.
- Provide clear, structured written feedback to improve AI-generated content.
- Ensure adherence to quality standards in customer success and support operations materials.
Key Skills:
- 5+ years of professional experience in customer success or support operations.
- Native or professional fluency in English.
- Highly proficient in Microsoft Office and Google Workspace, with strong skills in slides (Google Slides/PowerPoint).
- Ability to assess technical accuracy and presentation quality in business documents.
- Experience providing detailed written feedback on operational content.
Salary (Rate): undetermined
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Role: Customer Success Associate (Remote)
Location: Remote (Work from Anywhere)
Job Type: Contract
Payout: $80 - $120 USD per hour
Role Overview: We are hiring expert evaluators in customer success / support operations to review and assess AI-generated work products for accuracy, rigor, and domain quality. This is a remote, hourly engagement requiring deep subject-matter expertise.
Key Responsibilities:
- Evaluate AI-generated artifacts such as documents, spreadsheets, and slide decks against domain-specific quality rubrics.
- Identify factual, aesthetic, and presentation errors in customer success and support-related outputs.
- Apply professional judgment to grade outputs based on established criteria.
- Provide clear, structured written feedback to improve AI-generated content.
- Ensure adherence to quality standards in customer success and support operations materials.
Required Skills & Qualifications:
- 5+ years of professional experience in customer success or support operations.
- Native or professional fluency in English.
- Highly proficient in Microsoft Office and Google Workspace, with strong skills in slides (Google Slides/PowerPoint).
- Ability to assess technical accuracy and presentation quality in business documents.
- Experience providing detailed written feedback on operational content.
More About the Opportunity: This role offers a unique opportunity to contribute to the development of AI-generated materials in the technology sector. The work directly supports the refinement of customer-facing and operational documentation.
Equal Opportunity Employer: We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.
Apply Now!
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