Net Promoter Score (NPS) Developer - Remote

Summary: We are seeking an experienced NPS Developer to design, develop, and support enterprise Net Promoter Score (NPS) solutions for a leading FinTech organization. The role involves integrating various platforms to measure customer sentiment and provide actionable insights, requiring collaboration with multiple teams including Product, Customer Experience, and Marketing.

Key Responsibilities:

• Design and develop end-to-end Net Promoter Score (NPS) solutions.
• Integrate NPS platforms with CRM, customer support, and digital banking applications.
• Build APIs and data pipelines to collect, process, and analyze customer feedback.
• Develop dashboards and reports for executive leadership and business stakeholders.
• Automate survey distribution across multiple customer touchpoints.
• Create customer segmentation and feedback analytics.
• Work with Data Engineering teams to build scalable data models.
• Ensure data quality, governance, and regulatory compliance.
• Support production issues and optimize NPS reporting performance.
• Collaborate with Product Managers, Customer Success, and Engineering teams to improve customer experience.

Key Skills:

• Experience with NPS solutions and survey platforms.
• Proficiency in CRM systems and customer engagement tools.
• Strong analytical skills and experience with data processing.
• Ability to build APIs and data pipelines.
• Experience in developing dashboards and reports.
• Knowledge of data governance and compliance.
• Collaboration skills to work with cross-functional teams.

Salary (Rate): £66.67 hourly

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT