Senior IT Change Manager

Job Description: Senior IT Change Manager
Location: Hybrid
Contract Type: Contract

NEED ACTIVE SC CLEARANCE

Role Overview
We are seeking an experienced Senior IT Change Manager to lead and control the end-to-end life cycle of IT changes across systems, services, and infrastructure. The successful candidate will ensure that all changes are efficiently planned, risk-assessed, approved, implemented, and reviewed, while minimising disruption to business operations.
This role requires strong expertise in ITIL-based change management, stakeholder engagement, and governance, combined with strategic input into IT planning and emerging technologies.

Key Responsibilities Strategic Planning

• Contribute to the development of IT policies, standards, and strategic plans
• Develop and communicate change strategies and implementation roadmaps
• Ensure stakeholder alignment with strategic objectives and timelines
• Produce reports and insights to support decision-making and governance

• Monitor industry trends and emerging technologies
• Support technology roadmapping and innovation initiatives
• Provide insights and recommendations to enhance IT capabilities

• Define, analyse, and prioritise business and technical requirements
• Engage stakeholders to gather input and challenge assumptions
• Establish requirement baselines and maintain traceability
• Ensure alignment of changes with organisational objectives

• Define and manage Configuration Items (CIs) and naming conventions
• Implement processes for secure configuration and asset tracking
• Maintain accurate and up-to-date configuration records
• Conduct audits and recommend improvements to configuration processes

• Lead the full life cycle of change requests from assessment to closure
• Perform risk and impact analysis for proposed changes
• Develop and review implementation plans for complex changes
• Ensure appropriate governance and approvals (eg, CAB)
• Evaluate the success and effectiveness of deployed changes

• Design and implement frameworks, templates, and procedures for change
• Analyse risks and benefits associated with IT service changes
• Monitor execution and ensure adherence to best practices
• Benchmark change management processes against industry standards

• Apply structured methodologies across all SDLC phases
• Ensure compliance with development standards and governance processes
• Oversee checkpoints, deliverables, and quality standards

• Bachelor's degree in IT, Computer Science, or related discipline
  OR
• Minimum 10 years of relevant experience in lieu of a degree

• Minimum 3 years' experience in IT Change Management
• Proven experience managing change requests end-to-end
• Experience working with cross-functional stakeholders
• Demonstrated ability to lead and coordinate small teams

• ITIL Foundation Certification (mandatory)

• Strong knowledge of ITIL Change & Configuration Management
• Excellent stakeholder management and communication skills
• Risk assessment and analytical thinking
• Strategic planning and governance expertise
• Ability to manage multiple priorities in a complex environment
• Experience with ITSM and change management tools

• Change impact assessments and risk analyses
• Change implementation plans and approvals
• Configuration management records and reports
• Post-implementation reviews (PIRs)
• Strategic and operational reporting