Senior Problem Manager
Summary: The role of Senior Problem Manager involves providing expert support for root cause analysis and resolution of problems within a central government client's Service Management Teams. Candidates with active SC clearance are preferred, and the position offers a hybrid working arrangement with 2-3 days on-site. The role requires strong technical expertise and experience in problem management, particularly within public sector organizations. The focus is on improving processes and driving continual service improvement.
Key Responsibilities:
- Providing expert escalation support for product teams on root cause analysis and resolution of emerging and recurring problems.
- Managing and prioritising a backlog of problems and known errors in line with business needs.
- Overseeing and improving problem management processes, reporting and management information.
- Driving continual service improvement by working with teams to enhance user experience and the efficiency of IT services.
Key Skills:
- Strong technical background with experience of leading or enabling a problem management function within central government / public sector organisations.
- Practical experience of problem management and ability to take ownership, initiative and responsibility for driving issues through to resolution.
- Experience of incident management.
- Experience of continual service improvement.
- Ability to work effectively across teams and communities with stakeholders at all levels, including senior management.
- ITIL Foundation qualification.
Salary (Rate): undetermined
City: Milton Keynes
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: Senior
Industry: IT
Problem Manager - ITIL - Service Management - Government - SC Clearance
We are working with a central government client who are looking for a Senior Problem Manager to join their Service Management Teams.
Due to the nature of the team and the work involved, candidates who hold active SC clearance will be preferred.
Flexbiility to work Hybrid with 2-3 days onsite is also expected.
What you'll focus on:
- Providing expert escalation support for product teams on root cause analysis and resolution of emerging and recurring problems.
- Managing and prioritising a backlog of problems and known errors in line with business needs.
- Overseeing and improving problem management processes, reporting and management information.
- Driving continual service improvement by working with teams to enhance user experience and the efficiency of IT services.
What we're looking for:
- Strong technical background with experience of leading or enabling a problem management function within central government / public sector organisations.
- Practical experience of problem management and ability to take ownership, initiative and responsibility for driving issues through to resolution.
- Experience of incident management
- Experience of continual service improvement
- Ability to work effectively across teams and communities with stakeholders at all levels, including senior management
- ITIL Foundation qualification
Interested? Apply now for immediate consideration!
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