Service Designer
Summary: Harvey Nash is seeking a Service Designer to enhance end-to-end services for a public sector organization, focusing on user-centered design and improving customer journeys. The role involves collaboration with various teams to ensure services meet user needs and business goals. This is a 3-month hybrid contract based in Glasgow or Edinburgh, with an inside IR35 classification.
Key Responsibilities:
- Support end-to-end service design, from discovery through to delivery.
- Map and optimize user journeys and service blueprints.
- Facilitate workshops with stakeholders to define needs and pain points.
- Translate research into actionable service improvements.
- Collaborate with Product, Delivery, UX, and Technical teams.
- Ensure services are aligned to user needs, policy, and business goals.
Key Skills:
- Service Design within digital or transformation programs.
- Proven ability to create journey maps, service blueprints, and design artifacts.
- Experience working in agile, multidisciplinary teams.
- Excellent stakeholder engagement and facilitation skills.
- Background in public sector or regulated environments.
Salary (Rate): £329 daily
City: Edinburgh
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: Other
Harvey Nash is now inviting candidates to apply for the role of Service Designer to help shape end-to-end services that deliver real value to users. You’ll play a role in improving customer journeys, aligning business processes, and embedding user-centred design. 3 Month contract, hybrid to Glasgow or Edinburgh .Public sector organisation .£275 - £329 a day, inside of IR35 (umbrella company) .
Key Responsibilities
- Support end-to-end service design, from discovery through to delivery.
- Map and optimize user journeys and service blueprints.
- Facilitate workshops with stakeholders to define needs and pain points.
- Translate research into actionable service improvements.
- Collaborate with Product, Delivery, UX and Technical teams.
- Ensure services are aligned to user needs, policy, and business goals.
Key Skills & Experience
- Service Design within digital or transformation programmes.
- Proven ability to create journey maps, service blueprints and design artefacts.
- Experience working in agile, multidisciplinary teams.
- Excellent stakeholder engagement and facilitation skills.
- Background in public sector or regulated environments.
Please apply with your most recent CV.
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