Service Designer

Summary: The Service Designer role focuses on delivering strong service design solutions within public sector or complex organizations. Candidates should have experience with the GOV.UK or NHS Service Manuals and demonstrate end-to-end service design capabilities. The position requires effective communication with diverse stakeholders and proficiency in various service design methods. A maximum of five years of relevant experience is expected.

Key Responsibilities:

• Deliver strong service design solutions in public sector or complex organizations
• Apply principles and standards from the GOV.UK Service Manual or NHS Service Manual
• Demonstrate end-to-end service design capabilities
• Work effectively in agile, multidisciplinary teams
• Communicate effectively with a wide range of stakeholders, including non-designers
• Utilize service design methods such as journey mapping, prototyping, and co-design
• Incorporate accessibility, inclusion, and evidence-based design practices

Key Skills:

• Strong service design experience in public sector or complex organizations
• Experience with GOV.UK or NHS Service Manual
• End-to-end service design expertise
• Agile, multidisciplinary team experience
• Effective communication skills with diverse stakeholders
• Proficiency in service design methods
• Familiarity with accessibility and evidence-based design practices
• Maximum 5 years of experience

Salary (Rate): undetermined

City: Glasgow

Country: UK

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other

Detailed Description From Employer:

Experience we're looking for

• Strong service design experience in public sector or similarly complex organisations
• Demonstrable experience working to either the GOV.UK Service Manual or the NHS Service Manual, and applying the principles and standards in practice
• Evidence of end to end service design (not just UX or interaction design)
• Experience working in agile, multidisciplinary teams
• Proven ability to communicate effectively with a wide range of stakeholders, including non designers
• Confident using service design methods (journey mapping, prototyping, co design, prioritisation, etc.)
• Familiarity with accessibility, inclusion and evidence based design practices
• Maximum 5 years Experience