Sumac & Saffron Hospitality Operations & Growth Manager

We are looking for an experienced Hospitality Operations & Growth Manager to help stabilise, structure, and grow a live restaurant business . This is a hands-on, on-site role for someone who understands how hospitality actually works — people, systems, standards, customers, and commercial reality. You will be stepping into a role that currently sits with the founder and helping professionalise, organise, and scale the business. This is not a remote role and not a junior marketing position .

What The Role Involves

You will take ownership of the day-to-day running and structure of the business , working closely with the owner.

Key Responsibilities Include

• Overseeing daily operations, standards, and service consistency
• Managing and supporting FOH, kitchen leads, and support staff
• Bringing structure to: rotas staff accountability service flow communication
• Helping set clear weekly and monthly goals across operations and sales
• Ensuring operational discipline around: bookings customer experience repeat visits local promotions
• Working alongside content and social media support to ensure execution, not just ideas
• Using basic performance data (sales, bookings, footfall, promotions) to guide decisions
• Liaising with and managing: marketing or social media agencies designers / printers external suppliers and partners
• Supporting compliance, hygiene, food safety, and operational standards
• Acting as the main operational point of contact when the owner steps back

You do not need to design posts or edit videos — but you must understand how marketing, promotions, and local engagement work in hospitality and be able to manage people or agencies delivering them.

What We’re Looking For

• Proven experience in hospitality operations, restaurant management, or food-led venues
• Comfortable being on-site in a fast-moving environment
• Strong leadership and organisational skills
• Commercial mindset — understands margins, staffing costs, footfall, and reality
• Confident working independently and making decisions
• Able to bring order to chaos, not add to it
• Calm under pressure and respected by teams
• Experience with marketing, analytics, digital tools, or systems is useful — but practical judgement and leadership matter more than certificates .

Important Notes (Please Read)

• This role requires regular on-site presence in Hatfield
• We are building systems and structure, not hiring a “title”
• This role suits someone who wants responsibility, not just tasks
• Salary and working pattern discussed based on experience and availability
• Ideal for someone who wants to help take a business to the next level, not just maintain it

Job Details

Job Types: Full-time, Part-time, Temporary Contract Length: 12 months Work Location: In person Job Types: Full-time, Part-time, Temporary Contract length: 12 months Pay: £30,000.00-£53,352.65 per year Expected hours: 16 – 40 per week Benefits Company pension Discounted or free food Employee discount Flexitime On-site parking Referral programme Store discount Work Location: In person