Transition & Transformation Manager

Role Overview

We are seeking a Transition & Transformation Manager to lead the successful delivery of large-scale transition and transformation initiatives within a complex, multi-supplier environment.

This role will be accountable for end-to-end transition execution, operating model transformation, and embedding new ways of working, ensuring minimal disruption to business operations and measurable value realisation.

You will act as a trusted partner to senior client stakeholders, providing leadership across strategy, mobilisation, execution, and adoption.

Key Responsibilities

• Transition Delivery (Service Transition & Go-live)
• Lead planning and execution of transition activities across multiple waves, towers, and vendors
• Define and manage the transition strategy, plan, and governance framework
• Oversee knowledge transfer, service readiness, and BAU handover
• Ensure service continuity, operational readiness, and stabilisation (hypercare)
• Drive cross-functional alignment across client, incumbent, and delivery partners
• Transformation & Operating Model Change
• Define and implement Target Operating Model (TOM) aligned to business and IT strategy
• Drive transformation initiatives across process, tooling, organisation design, and service delivery model
• Identify opportunities for automation, optimisation, and service improvement
• Enable adoption of modern delivery approaches (eg Agile, Product-based delivery where relevant)
• Deliver measurable improvements across cost, efficiency, service quality, and customer experience
• Governance & Leadership
• Establish and lead Transition/Transformation Management Office (TMO)
• Define governance forums (eg SteerCo, Executive Reviews, Operational Boards)
• Own programme governance including RAID management, reporting, financial tracking, and KPIs
• Provide structured escalation, decision-making, and risk mitigation frameworks
• Stakeholder & Client Engagement
• Build strong relationships with CIO/CTO-level stakeholders and business leadership
• Act as the single point of accountability for transition and transformation delivery
• Facilitate decision-making, alignment, and issue resolution across stakeholders
• Provide advisory input on service strategy, transformation roadmap, and operating model
• Risk, Dependency & Performance Management
• Proactively identify and manage risks, issues, and interdependencies across workstreams
• Ensure delivery aligns with contractual commitments, SLAs, and regulatory requirements
• Monitor and report on programme performance, readiness, and outcomes
• Change Management & Adoption
• Lead organisational change management (OCM) initiatives to support transformation
• Drive communication, training, and stakeholder engagement plans
• Ensure business readiness and successful adoption of new processes and tools
• Track adoption metrics and benefits realisation against defined outcomes
• Service Integration & Continuous Improvement
• Operate within a SIAM/multi-supplier ecosystem, ensuring integrated delivery
• Align service performance across vendors and service towers
• Drive continuous service improvement (CSI) and innovation initiatives
• Strengthen governance, reporting, and operational control frameworks

Experience & Qualifications

Essential

Extensive experience delivering large-scale IT transition and transformation programmes

Proven experience in multi-vendor/SIAM environments

Strong track record of leading complex, cross-functional programmes

Experience establishing and running PMO/TMO and governance frameworks

Demonstrated ability to engage and influence senior stakeholders (C-level)

Desirable

Experience within Insurance or Financial Services environments

Experience in outsourcing, digital transformation, or cloud modernisation programmes

Familiarity with ITIL, Agile, DevOps, or product-centric delivery models