UX/ UI Lead

The Opportunity

As UX/UI Lead, you'll own the end-to-end design process, from user research and discovery through to beautifully crafted interfaces and scalable design systems.

Working closely with Product and Engineering teams, you'll ensure every digital experience is user-centred, accessible, and commercially effective.

You'll also play a key leadership role, helping to shape product direction, champion best practice, and mentor a small design function.

What You'll Be Doing

• Leading UX and UI design across a portfolio of digital products, websites and apps.
• Conducting user research, usability testing and customer journey mapping to inform product decisions.
• Creating wireframes, prototypes and high-fidelity designs that solve real user problems.
• Developing and maintaining a robust design system and reusable component library.
• Facilitating workshops and collaborating with cross-functional teams to drive innovation.
• Championing accessibility, responsive design and user-first thinking across every project.
• Partnering with Product Managers and Engineers to deliver high-quality digital experiences.
• Managing and developing the design function while helping prioritise workloads and creative output.
• Influencing product strategy and contributing to roadmap planning.

What We're Looking For

• You'll be an experienced UX/UI professional with a strong portfolio demonstrating both strategic thinking and hands-on design expertise.
• Proven experience leading UX/UI design for digital products.
• Strong knowledge of user-centred design methodologies and research techniques.
• Experience creating and maintaining scalable design systems.
• Excellent prototyping and visual design skills.
• A solid understanding of accessibility (WCAG AA) and responsive design principles.
• Experience working within Agile product teams.
• Outstanding stakeholder management and communication skills.
• Previous experience mentoring or managing designers would be advantageous.

Why Apply?

This is an opportunity to join an organisation with a genuine social purpose where your work will directly improve the experience of thousands of users.

You'll have the autonomy to influence design strategy, work alongside talented product and engineering teams, and help shape the future of a growing digital portfolio.

If you're looking for a role where design has real impact—not just aesthetics—we'd love to hear from you.