Vendor Account Manager
Summary: The Vendor Account Manager role involves managing a portfolio of SMB restaurant partners, focusing on building long-term relationships and driving growth. The position requires navigating complex challenges and utilizing data-driven insights to optimize partner satisfaction and performance. Candidates should be resilient and resourceful, thriving in a fast-paced environment with shifting priorities. This hybrid role combines account management with collaboration across various teams to enhance regional strategies.
Key Responsibilities:
- Build and grow long-term partnerships by understanding what matters most to restaurant partners.
- Manage partner portfolios with urgency and discipline, using data-driven insights to track KPIs and identify optimization opportunities.
- Navigate ambiguity and complexity to resolve merchant issues, unblock growth, and ensure high levels of partner satisfaction.
- Adapt approach based on market dynamics and partner needs to influence the adoption of new features, marketing products, and services.
- Collaborate across operations, marketing, and product teams to share local market knowledge and shape regional strategies that scale.
- Spend time on partner relationship management, data analysis, cross-functional collaboration, and administrative tasks.
Key Skills:
- Experience in account management, operations, sales, or customer-facing functions.
- Ability to negotiate with external partners and overcome objections.
- Capability to handle high-ambiguity environments and pivot based on shifting business priorities.
- Demonstrated ability to leverage data-driven insights for portfolio sales lifecycle management.
- High school diploma or equivalent.
- Proficiency in Salesforce and Google Sheets/Excel for data-driven decision making.
- Problem-solving ability to address gaps in merchant processes.
- Stakeholder management skills with the ability to influence without authority.
Salary (Rate): £25 hourly
City: Greater Bristol Area
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: Other
Vendor Account Manager
Rate: 25 pounds an hour inside IR35 Contract 6 months initially Hybrid 3 days in the office
About The Role
Account Management means navigating ambiguity, earning trust fast, and solving problems that don't come with a script. In this role, you will own the growth and success of a portfolio of SMB restaurant partners, acting as their primary advisor to unlock the full potential. It is a high-stakes environment where your ability to build long-term partnerships directly impacts the livelihood of local businesses and mission to move the real world. The work is fast-paced and requires a grit-based mindset; you will deal with shifting priorities, handle tough negotiations, and build lasting partnerships. We are looking for resourceful owners who are energized by the complex reality of Account Management and can stay resilient through the inevitable "no" to find creative solutions for our partners. If you thrive on autonomy and are motivated by seeing the tangible impact of your work on the community, this is where you will grow.
What You'll Do
- Build and grow long-term partnerships by understanding what matters most to your restaurant partners - doing the right thing long term.
- Manage partner portfolios with urgency and discipline, using data-driven insights to track KPIs and identify opportunities for optimization.
- Navigate ambiguity and complexity to resolve merchant issues, unblock growth, and ensure high-levels of partner satisfaction.
- Adapt your approach based on market dynamics and partner needs to influence the adoption of new features, marketing products, and services.
- Collaborate across operations, marketing, and product teams to share local market knowledge and shape regional strategies that scale.
Time spent in the day
- 40% Partner relationship management and consultative outreach.
- 25% Data analysis, portfolio health tracking, and account planning.
- 20% Cross-functional collaboration and internal strategy alignment.
- 15% Administrative tasks, Salesforce documentation, and process standardizing.
Basic Qualifications
- Experience in account management, operations, sales or customer-facing functions.
- Ability to negotiate with external partners and overcoming objections to gain commitment.
- Ability to handle high-ambiguity environments and pivot quickly based on shifting business priorities.
- Demonstrated ability to build and leverage data-driven insights for portfolio sales lifecycle-management.
- High school diploma or equivalent.
Preferred Qualifications
- Proficiency in Salesforce and Google Sheets/Excel for data-driven decision making.
- Demonstrated problem-solving ability to solve gaps in merchant processes.
- Stakeholder management skills with the ability to influence without authority.
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