Zscaler/Network consultant

Summary: The role of Zscaler/Network Consultant involves working with a large banking client to implement and support Zscaler solutions, including ZPA, ZIA, and ZDX. The position requires a thorough understanding of network architecture and security protocols, as well as the ability to troubleshoot and document issues effectively. The consultant will work in a hybrid model, spending 2-3 days a week in the London office, and will be classified as inside IR35. Strong communication skills and a proactive approach to identifying improvements are essential for success in this role.

Key Responsibilities:

• Thorough understanding of Zscaler Proxy, its Architecture for ZPA, ZIA and ZDX.
• Prior experience of deploying ZPA, ZIA and ZDX for Enterprises.
• Prior experience of supporting ZPA, ZIA and ZDX for Enterprises - which includes Troubleshooting issues, documenting KBs, engagement with Vendor, Internal Engineering and other teams.
• Clear understanding of Zscaler Client Connector (ZCC) packet captures and analysis.
• Clear understanding of Certificates and cryptography.
• Prior experience of handling DR and BCP exercises and review DR plans.
• Proactive in thought process and be able to identify gaps and propose improvements.
• Excellent in documentation, preparing and updating KOPs, KBs, FAQs and other operational documents.
• Good understanding of SIEM products like Splunk, how to use them and run reports and customizing dashboards for meaningful representations.
• Working knowledge of LAN, WAN, Data Networks and Server Datacentres.
• Clear understanding of OSI Model and TCP/IP stack.
• Network/Firewall experience and understanding of key concepts.
• Assist with the creation and customization of monitoring dashboards.
• Provide administration support on unix/windows Servers for remote access related issues and management.
• Understand the full project life cycle and take ownership of project deliverables to ensure successful implementation and integration of configuration changes.
• Produce FAQs/process improvement recommendations to reduce call volume.
• Develop automation opportunities to reduce manual support responsibilities.
• Good understanding of incident, problem, and change management workflow processes.
• Good understanding of monitoring concepts and technologies.
• Analysis and reporting of deployment status to various stakeholders in a presentable form.
• Operational risk analysis and risk management with various application deployments from stability and user experience perspective.
• Troubleshooting deployment issues (basic level on server and understanding of end user desktop issues with application install/uninstall).
• Extensive experience in information security and/or IT risk management with a focus on security, performance, and reliability.
• Solid understanding of security protocols, cryptography, authentication, authorisation and security.
• Good working knowledge of current IT risks and experience implementing security solutions.
• Clear understanding of Firewalls, Load balancers, WAF and its operations.
• Proven record of thoroughness and diligence as any mistake can affect 150,000 end points.
• Excellent communication skills to cater to internal DB clients, End User Computing engineering and incident resolver groups, and external vendor service teams.

Key Skills:

• Thorough understanding of Zscaler Proxy, ZPA, ZIA, and ZDX.
• Experience in deploying and supporting Zscaler solutions for Enterprises.
• Strong troubleshooting and documentation skills.
• Knowledge of Zscaler Client Connector (ZCC) and packet analysis.
• Understanding of certificates and cryptography.
• Experience with DR and BCP exercises.
• Proactive problem-solving skills.
• Excellent documentation skills.
• Familiarity with SIEM products like Splunk.
• Knowledge of LAN, WAN, Data Networks, and Server Datacentres.
• Understanding of OSI Model and TCP/IP stack.
• Network/Firewall experience.
• Experience with monitoring dashboards.
• Administration support for Unix/Windows Servers.
• Project management skills.
• Knowledge of incident, problem, and change management processes.
• Understanding of monitoring concepts and technologies.
• Risk analysis and management skills.
• Experience in troubleshooting deployment issues.
• Information security and IT risk management experience.
• Understanding of security protocols and solutions.
• Knowledge of Firewalls, Load balancers, and WAF operations.
• Strong communication skills.

Salary (Rate): undetermined

City: London

Country: UK

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT