Service Desk Contract Jobs in Cardiff
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18 Contract jobs sorted by:
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Date Posted
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Updating results…
18 Contract jobs
ServiceNow Developer - Remote - UK
Posted 5 days ago by Stealth IT Consulting Limited
The ServiceNow Developer role involves providing senior development expertise to optimize the ServiceNow instance and fa...
- Rate £550 per day
- Category Inside
- Work type Remote
- Location UK; London; Birmingham; Manchester; Glasgow; Liverpool; Leeds; Edinburgh; Bristol; Cardiff; Nottingham
Senior Dev Ops Engineer
Posted 6 days ago by Morson Edge
The Senior DevOps Engineer will lead the design, build, and deployment of cloud-based environments while promoting DevOp...
- Rate Negotiable
- Category Inside
- Work type Hybrid
- Location UK; London; Birmingham; Manchester; Glasgow; Liverpool; Leeds; Edinburgh; Bristol; Cardiff; Nottingham
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Service Designer
Posted 7 days ago by Damia Group Ltd
The role of Service Designer requires experienced professionals who are SC Cleared or Clearable, with a focus on deliver...
- Rate £500 per day
- Category Outside
- Work type Remote
- Location UK; London; Birmingham; Manchester; Glasgow; Liverpool; Leeds; Edinburgh; Bristol; Cardiff; Nottingham
CyberArk Engineer
Posted 1 week ago by ECS
The CyberArk Engineer role involves designing, implementing, and supporting CyberArk Privileged Access Management soluti...
- Rate £475 per day
- Category Outside
- Work type Undetermined
- Location UK; London; Birmingham; Manchester; Glasgow; Liverpool; Leeds; Edinburgh; Bristol; Cardiff; Nottingham
TrueSight Engineer
Posted 1 week ago by ECS
The TrueSight Engineer role involves working on a contract basis with a global managed service provider to support a Tel...
- Rate £475 per day
- Category Outside
- Work type Undetermined
- Location UK; London; Birmingham; Manchester; Glasgow; Liverpool; Leeds; Edinburgh; Bristol; Cardiff; Nottingham
Senior Midwife Manager for Out Patient Services
Posted 2 weeks ago by Aneurin Bevan University Health Board
The Senior Midwifery Manager for Outpatient Services at Aneurin Bevan University Health Board is responsible for the pro...
- Rate £65,723 per year
- Category Undetermined
- Work type Undetermined
- Location Wales; Cardiff; Swansea; Aberystwyth; Newport; Wrexham; Bridgend; Colwyn Bay; Llanelli; Pontypridd; Cwmbran
Senior Software & Cloud Engineer – Python, Node, AWS, Ansible, CI/CD
Posted 2 weeks ago by S Merrick LTD
The Senior Software & Cloud Engineer role involves hands-on engineering with a focus on backend development, AWS cloud o...
- Rate £550 per day
- Category Outside
- Work type Remote
- Location UK; London; Birmingham; Manchester; Glasgow; Liverpool; Leeds; Edinburgh; Bristol; Cardiff; Nottingham
Enterprise Security Architect (Principal Cyber Security Professional)
Posted 2 weeks ago by HM Revenue & Customs
The Enterprise Security Architect at HMRC will lead the strategic security architecture across the organization's techno...
- Rate £71,725 per year
- Category Inside
- Work type Hybrid
- Location Cardiff, Wales, United Kingdom
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About Our Service Desk Contract Roles in Cardiff
What does a service desk contractor do?
As a contract Service Desk, you are hired to provide first and second-line IT support to end users, managing incidents, service requests, and access management through ITSM platforms. Contract engagements arise during service desk implementations, transitions between managed service providers, technology refresh programmes, and to provide additional capacity during peak demand periods. The work involves logging and categorising incidents, resolving issues within defined SLAs, escalating complex problems to specialist teams, and maintaining knowledge base documentation.
Service Desk contractors need strong customer service skills combined with broad technical knowledge across Windows, Microsoft 365, Active Directory, networking fundamentals, and common enterprise applications. Experience with ITSM platforms such as ServiceNow, Jira Service Management, or Freshservice is a standard requirement. ITIL Foundation certification is expected by most clients and often mandatory. For senior or team lead roles, experience with service desk metrics, SLA management, and the ability to coach and quality-assure a team of analysts is required.
What is the market like for service desk contractors?
The Service Desk contract market is a high-volume market driven by the universal need for IT end-user support. Demand is particularly strong during managed service transitions, technology migrations, and the implementation of new ITSM platforms where organisations need experienced contractors to stand up or stabilise service desk operations. Financial services, government, healthcare, and large corporates are the most consistent sources of demand. Rates sit at the lower end of the IT contracting range but the volume of available work is substantial and consistent year-round.
What is the contracting market like in Cardiff?
Devolved government makes Cardiff the administrative centre of Wales and a consistent source of programme management, policy, and digital delivery contracts. Insurance and financial services employers, several of whom have established significant operational centres in the city, provide a steady flow of IT, data, and change roles. An emerging technology sector around the city centre and Cardiff Gate business park has added software development and cloud engineering to the local mix, though volumes remain modest compared to larger English cities. The Welsh Government's investment in digital capability is a distinctive feature of the Cardiff market, creating opportunities in govtech and public service transformation that are structured and funded differently from equivalent programmes in England.
How much do service desk contractors usually earn in Cardiff?
Contract rates for service desk roles in Cardiff typically range from £180 to £360 per day, depending on the scope of the role, required expertise, and the delivery expectations of the engagement.
How many service desk vacancies in Cardiff are there on Quality Contracts?
Over the past twelve months, we have tracked over 80 service desk contract roles across the site, with Cardiff demonstrating consistent opportunities. Data reviewed up to June 2026.